FAQs
Order Placement
1) Do you provide assistance in placing the order?
Yes, we offer support for bulk orders. You can reach out to our Customer Care team at
unitees@styleunion.in or +91 9429692121 for additional assistance, including:
● Design creation and editing
● Order placement guidance
● Coordinated delivery for a seamless experience
2) Can I get samples before placing the order?
Samples ensure you can evaluate the quality and customization options before proceeding with your purchase. If you’d like a sample before placing a bulk order, feel free to contact our Customer Care team at unitees@styleunion.in or +91 9429692121.
3) Is there a minimum order quantity?
Yes, we have a minimum order quantity based on the type of customization you choose. For standard heat transfer, reflective, and metallic reflective prints, the minimum order is 50 pieces for each print. However, for felt applique print, the minimum order quantity is 250 pieces.
4) How can I place an order for a quantity exceeding 1000 pieces?
For bulk orders exceeding 1000 pieces, please reach out to us at unitees@styleunion.in or +91 9429692121 for a personalized quotation. Our team will assist you with pricing, customization options, and any additional requirements to ensure a smooth ordering process.
5) Are there any discounts available for B2B purchases?
Yes! We offer exclusive quantity-based discounts—the more you order, the lower the cost per item. For a personalized quote tailored to your business needs, feel free to reach out to our Customer Care team at unitees@styleunion.in or +91 9429692121.
6) Do I have to place my order through the website only?
Not necessarily! If you need any assistance, you can reach out to us at unitees@styleunion.in or +91 9429692121, and we can process your order offline as well.
7) I am not sure that the order was successfully placed.
You can view your order history after logging in on the website. In case your order history doesn’t show your recent order, please recheck after 30 minutes or contact us at unitees@styleunion.in or +91 9429692121.
8) I want to modify my order.
Once an order is placed, it cannot be modified or cancelled, as production is scheduled immediately upon confirmation.
9) Can I modify the details regarding my order?
You shall not be able to change the email address, shipping address, mobile number or any other details provided at the time of checkout once order has been placed on the website. Please check your details before placing the order.
10) Do I have to pay for shipping?
We offer free shipping on all orders. However, delivery charges shall be applicable if you request samples before placing a bulk order. Samples allow you to assess the quality and customization options before making a purchase.
11) Can I cancel my order?
Since the orders are specially produced to meet your requirements, we do not accept cancellations, exchanges or returns. However, we retain the right to refuse or cancel any order you place with us at any time, for any reason. If an order is cancelled, a refund will be issued to your initial payment mode. Please refer to our Return & Refund Policy for more details. Products marked as 'Out of Stock' are not available for purchase, and any orders placed for out-of-stock items will be automatically cancelled.
Customisation
1) Do you offer assistance in designing and customization?
Absolutely! We'd be happy to assist you. Reach out to us at unitees@styleunion.in or +91 9429692121, and one of our design specialists will help you refine your product design. Before adding the item to your cart, we recommend reviewing the final design to ensure all changes meet your expectations. No changes could be made post approval of the design and sample.
2) What format should I submit my design in?
Our website accepts designs in JPEG, PNG, and JPG formats. However, for the best clarity and print quality, we highly recommend submitting open files in PSD, CDR, AI, or EPS formats. If these specific files are needed to process your order, our team will contact you for further assistance.
3) Can I preview my designs before placing the order?
Yes, at the checkout page, simply click on the product to preview your design. We recommend reviewing it carefully before proceeding with payment to ensure accuracy. Unitees does not take any responsibility for any issues regarding the design.
4) Do you accommodate special requirements?
Yes! For bulk orders with significant volumes, we can offer additional product options, a wider selection of colors, and advanced customization features. Get in touch with our Customer Care team at unitees@styleunion.in or +91 9429692121 and we'll be happy to assist you in bringing your vision to life!
5) Can you remove a watermark from my image?
No, we cannot remove watermarks. Watermarks indicate that an image, logo, or design is protected by copyright. When uploading an image to our platform, you must have the necessary rights to use all included text and graphics. By submitting your design, you confirm that you are not violating any trademarks or copyrights.
If you need a version without a watermark, we recommend contacting the image owner for proper authorization. We are not responsible for any copyright or trademark infringements made by you.
Order Delivery
1) What happens once I place my order?
After you place an order, you will receive an Order Confirmation email with the details of your purchase. Your order is then scheduled for production. Once your order is produced and ready for shipping, we coordinate the pickup from our facility. After the order is shipped, you will receive a Shipping Confirmation email with delivery details.
2) How do I track my order?
Once the order is shipped, tracking details will be sent to you via email. You can also reach out to your POC for frequent updates.
3) How long will it take for my order to reach me?
Delivery services include the time required for processing, printing, packaging, and shipping your order. Shipping speed is determined by both production lead time and the delivery partner’s timeline.
Production typically takes 12-14 business days, while shipping timelines vary:
• Within Maharashtra: Approximately 3 business days
• Rest of India: 5 to 7 business days
Estimated delivery times may vary depending on the shipping address, and are subject to availability of the product and approval of the design and sample.
Please refer to our Shipping & Delivery Policy for more details.
4) What can I do if my order dispatch is delayed?
The estimated delivery times are indicative, and, on some occasions, there could be scenarios of delays beyond our reasonable control. If your order is not delivered on the expected date, there could be several possible reasons for the delay, including:
Approval Delays: If the digital proof is not approved before the specified deadline, it may miss that day's print run.
● Regional Delivery: Orders shipped to remote locations may require additional transit
time.
● Production Delays: Unexpected circumstances may affect production timelines. Our
team will notify you if any delays occur.
● Courier Delays: Unforeseen issues with the courier may impact delivery schedules.
● Delays During Festivals: Please note that during peak festival seasons, order
processing and delivery times may be longer than usual due to high demand and
logistics constraints. We recommend placing your orders well in advance to avoid any inconvenience. Our team will do its best to ensure timely delivery, but we appreciate your patience and understanding during these busy periods.
We will keep you informed in case of any delays. You can also track your order using the tracking details sent via email once your order is dispatched. In case of any query, please reach out to our Customer Care team at unitees@styleunion.in or +91 9429692121 and we will try to resolve your issue regarding the delay.
Billing & Payments
1) How can I get the GST input invoice?
We provide GST invoices for business orders. Simply enter your GST number at checkout to receive a tax invoice.
Invoices will be generated and sent after your order has been dispatched. If you need an estimate for bulk orders, please reach out to our sales and Customer Care team at unitees@styleunion.in or +91 9429692121 for a proforma invoice.
2) What Payment Methods Do You Accept?
We accept the following payment methods on our secure platform:
● UPI
● Credit and Debit Cards
● Corporate Cards
● Internet Banking
We also accept bank transfers. Please reach out to our customer service for assistance.
3) The payment got debited but my order is not yet confirmed
If your most recent order does not show up after successful payment, please refresh the page after some time. If you are still facing the same issue, please reach out to us at unitees@styleunion.in or +91 9429692121.
4) I have paid twice for the same order
If you have processed the transaction twice for the same order, please send in the proof of both transactions via email and our support team will coordinate with the accounts team to resolve this for you. Please note that for third party payment issues, you will have to take it up with the service provider or the vendor through whom you have made the payment/purchase.
5) Is there any EMI / Buy Now Pay Later option?
No, we currently do not provide EMI or Buy Now Pay Later payment services.
6) Do you offer payment flexibility for bulk orders?
For orders placed through our website, payment with applicable delivery charges is to be made in advance. Please contact Customer Care team at unitees@styleunion.in or +91 9429692121 for more details and assistance.
Return & Refund
1) How do I cancel or return my order?
Since the orders are specially produced to meet your requirements, we do not accept cancellations, exchanges or returns.
2) What if I received a damaged product or an incorrect product / an item is missing from my order?
At Unitees by Style Union, we maintain strict quality control measures to ensure that our products meet the highest standards before they leave our warehouse.
However, in the rare event that your product is damaged during shipment is incorrect / missing, you must notify us via email within 72 hours of delivery, providing the order details, delivery address, and the required proof as listed below. Failure to do so will result in us not being liable to accept the merchandise. Once we receive the required proof, our team will investigate and provide an appropriate resolution. Please refer to our Return & Refund policy for more details.
3) If I am eligible for a return, how will I receive my refund?
In case your return request is approved or your order is eligible for return, the liable amount will be processed to the initial mode of payment within 5-7 business days after the returned product has reached the company’s warehouse, subject to the Terms & Conditions mentioned in the respective policy. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
4) Will shipping charges be refunded if I return my order?
Please note that the delivery charges or any other charges/fees paid are non-refundable.
Account Related
1) I want to deactivate my account
To deactivate your account, please contact us via email at unitees@styleunion.in Our team will respond with a confirmation within 24 to 48 business hours.
2) How do I unsubscribe or opt-out of email communications?
To unsubscribe from email communications, please contact us via email unitees@styleunion.in Our team will respond with a confirmation within 24 to 48 business hours.